Case Studies
Documented reasoning from work in complex systems—what made the problem difficult, how the system changed, and what became possible.
Selected Work
Engagements in enterprise platforms, intelligent automation, governance, and product incubation.
- Composing the Transition at AutodeskModernizing Autodesk’s fragmented licensing ecosystem by bringing design, architecture, product, support, and operational expertise into productive contact.
- Moving the Edge at DremioHow a collaborative surface enabled designers without deep data-domain expertise to learn through consequential contribution and shape a sophisticated analytics platform.
- Precomposing Velocity at CA TechnologiesHow the CA Accelerator composed funding, hiring, design, engineering, research, marketing, and sales into a repeatable system for creating new ventures at speed.
- Designing Decision Clarity in Distributed Data SystemsRestructuring data workflows at Dremio to reduce ambiguity, improve trust, and accelerate decision-making across enterprise environments.
- Designing Human-in-the-Loop Control for AI AutomationRestructuring AI-driven automation at Automation Anywhere to improve trust, control, and decision clarity in high-stakes workflows.
- Designing Decision Governance in Regulated AI SystemsEnabling safe, testable AI adoption at Wells Fargo by designing decision frameworks that balance innovation with risk, compliance, and accountability.
Systems & Frameworks
Applied frameworks and observations about trust, access, accountability, and systems under pressure.
- HARMONIC: Designing Trust Under UncertaintyAn applied framework for translating probabilistic AI outputs into structured signals that support human judgment, escalation, and trust.
- Designing Access in Civic Decision SystemsExamining how large-scale voting systems establish access, trust, and defensibility through language, staffing, and observable design.
- Designing Decision Systems Under UncertaintyOperating inside ambiguous environments to surface decision boundaries, align stakeholders, and make complex systems actionable.
- Designing Systems Before They Were Called SystemsEarly lessons from Friendster, Autodesk, and Evernote on how systems can appear to function while failing beneath the surface—and how those patterns shape system design today.